At SigmaTech Services, we are committed to safeguarding the privacy and confidentiality of our clients, website visitors, and all individuals who engage with our services. This privacy policy outlines the types of information we collect, how it is used, the conditions under which it may be disclosed, and the measures we take to protect it.
By accessing our website or utilizing any of our digital services, including but not limited to web development, mobile app development, branding, eBook solutions, SEO, SMM, and digital marketing, you acknowledge that you have read and understood this policy and agree to the collection and use of information in accordance with its terms.
1. Information We Collect
We collect both personally identifiable information (PII) and non-personally identifiable information (non-PII) to improve our services and personalize your experience.
1.1 Information You Provide Directly
We may collect the following information when you:
- Fill out the contact forms or request a quote
- Sign up for services or newsletters
- Submit project briefs or feedback
- Engage with our support or sales team
This may include:
- Full name
- Company name
- Email address
- Phone number
- Billing address
- Project files, design inputs, or content materials
- Payment information (collected via secure third-party processors like Stripe or PayPal)
1.2 Information Collected Automatically
When you visit our website, we may collect:
- IP address
- Browser type
- Operating system
- Referring/exit pages
- Date/time stamps
- Clickstream behavior
- Device type
This data is collected using cookies, pixels, and analytics tools (e.g., Google Analytics).
2. How We Use Your Information
We use your information to:
- Deliver, manage, and improve our services
- Communicate with you about your projects or inquiries
- Send service updates, promotional offers, and newsletters (you can opt out anytime)
- Conduct internal reporting and performance analysis
- Detect, prevent, and address technical issues, abuse, or fraud
- Comply with applicable U.S. laws and regulations
We do not sell, rent, or trade your personal data to third parties for marketing purposes.
3. Use of Cookies & Tracking Technologies
We use cookies and tracking tools to:
- Improve website functionality
- Remember your preferences
- Monitor site traffic and user behavior
- Optimize user experience
- Deliver retargeting or behavioral ads
You can disable cookies via your browser settings. However, doing so may affect your site experience.
4. Disclosure of Information
We only share information:
- With trusted service providers (e.g., hosting providers, analytics services, payment processors)
- To comply with legal obligations or respond to law enforcement
- To enforce our Terms & Conditions
- To protect our rights, privacy, safety, or property
We do not disclose your personal information to any third party for unrelated business or promotional use.
5. Third-Party Services & Links
Our website may contain links to third-party sites or tools (e.g., payment gateways, external portfolios, or social media). These platforms operate independently, and their privacy practices are governed by their own policies. SigmaTech Services is not responsible for the content or data practices of third-party websites.
6. Data Security
We implement industry-standard security measures to protect your data, including:
- SSL encryption
- Secure cloud storage
- Access restrictions
- Regular system updates and vulnerability monitoring
However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.
7. Data Retention
We retain your personal and project-related data only as long as necessary to:
- Fulfill the purposes outlined in this Privacy Policy
- Satisfy legal, tax, and contractual requirements
- Support active service agreements
Client deliverables and files are typically retained for 6 months post-project completion unless otherwise requested.
8. Your Rights
As a user of SigmaTech Services services, you have the right to:
- Access the personal data we hold about you
- Request corrections or updates to your information
- Request deletion of your data (subject to applicable retention laws)
- Opt out of promotional emails or newsletters
To exercise these rights, contact us at [email protected].
9. Children’s Privacy
Our services are not intended for individuals under the age of 13. We do not knowingly collect data from children. If we become aware that we have collected personal data from a child under 13, we will delete it promptly.
10. Changes to This Privacy Policy
SigmaTech Services reserves the right to update or modify this Privacy Policy at any time. Changes will be posted on this page with a revised effective date. We recommend reviewing this page periodically to stay informed.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:
- Email: [email protected]
- Phone: +1 (904) 368-5971
